Shipping & Tracking
How do I calculate shipping costs?
Shipping costs are automatically calculated during checkout based on the ZIP code you provide.
All orders over $50 include free shipping within the US.
How long will it take to receive my order?
Once your product has shipped, delivery typically takes 3–5 business days, though times may vary based on factors outside of our control.
Where do you ship?
We ship within the United States.
What shipping carrier do you use?
Our shipping carrier is USPS, and orders are processed and shipped on business days (Monday through Friday), excluding public holidays.
How can I track my order?
Once your order ships, you will receive an email with your tracking number. You can also find your tracking numbers within your account page on our website.
Returns & Cancellations
How do I cancel my order?
If your order has not entered the fulfillment process, you can cancel it by sending the request to email@example.com.
What is your return policy?
We want you to be 100% satisfied with your Untamed Humans purchase. You can return your product(s) within 30 days of your original order.
How do I initiate a return?
To initiate a return, email your first and last name, order number and reason for return to firstname.lastname@example.org. We aim to respond to emails within two business days.
When will I receive my refund?
We will issue a refund within 1-2 business days of receiving your return. Those funds will show up in your account once your payment partner (credit card or mobile wallet app) approves the transfer, which typically takes 5-7 business days.